Orchard and Hay is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and protect your personal data when you visit or make a purchase from our WordPress-based website.

1. Information We Collect

When you visit or interact with our website, we may collect the following types of information:

a. Personal Data You Provide
When you place an order, subscribe to our newsletter, or contact us, we collect:
  – Name

  – Email address

  – Billing and shipping address

  – Phone number (if provided)

  – Payment information (processed securely via third-party gateways)

  – Account login details (if you create an account)


b. Automatically Collected Data
WordPress and associated plugins may collect:
 – IP address

 – Browser type and version

 – Device type

 – Referrer URLs

 – Pages viewed and time spent

 – Cookie data

This data is used for analytics, functionality, and security.

2. How We Use Your Information

We use your data to:
 – Process and fulfill orders (via WooCommerce or other plugins)

 – Provide customer support

 – Send order confirmations and relevant updates

 – Send newsletters or marketing (if you opt in)

 – Analyze website traffic and user behavior

 – Prevent fraud and enhance security


3. Cookies and Tracking Technologies

We use cookies and similar technologies (via WordPress and plugins like Jetpack or Google Analytics) to:
 – Enhance site performance and user experience

 – Remember your preferences

 – Collect analytics data

You can control cookie preferences in your browser or use the cookie consent tool displayed on our site.

4. Sharing Your Information
We do not sell or rent your data. We may share limited information with trusted third parties, such as:
 – Payment processors (Stripe, PayPal, etc.)

 – Shipping providers (USPS, UPS, etc.)

 – Email marketing tools (e.g., Mailchimp for WordPress)

 – Security and analytics tools (e.g., Jetpack, Akismet, Google Analytics)

These third parties are obligated to handle your data securely and lawfully.

5. Embedded Content from Other Websites
Articles or blog posts on this site may include embedded content (e.g., YouTube videos, Instagram posts). Embedded content behaves as if the visitor has visited the other website directly and may collect data as per their own privacy policies.

6. WooCommerce
Because our store is powered by WooCommerce, the following data may be collected:
 – Order history and purchase details

 – User account data (if registration is enabled)

 – Shipping and billing details

 – Email address and order notes

This data is stored to fulfill orders, issue refunds, and provide support.

7. Your Rights
If you reside in the EU, UK, or California, you have rights to:
 – Access and request a copy of your data

 – Request correction or deletion of your data

 – Object to or restrict processing

 – Withdraw consent at any time

 – Lodge a complaint with a supervisory authority

To make a request, contact us at orchardandhay@gmail.com.

8. Data Retention
We retain order information for tax, legal, and accounting purposes unless and until you request deletion. Newsletter subscribers can unsubscribe at any time using the link in our emails.

9. Data Security
We implement standard WordPress security practices, including SSL encryption, secure payment gateways, and trusted plugins. However, no system is 100% secure.

10. Children’s Privacy
Our site is not intended for children under 13. We do not knowingly collect data from minors.

11. Changes to This Policy
We may update this Privacy Policy as needed. 

12. Contact Us
If you have questions about this Privacy Policy or your data, please contact us:

📧 orchardandhay@gmail.com


📍 Parcel Locker 1031690762, 83 Princes Hwy, ULLADULLA NSW 2539